Refund Policy

Last updated: April 29, 2026

At NextTurn we want you to be satisfied with our service. This policy explains our refund conditions.

1. Free Trial Period

We offer a 7-day free trial on all paid plans. You will not be charged during this period. You may cancel at any time before day 8 with no charge.

2. General Refund Policy

Once the trial period ends and the first payment is processed, we do not offer refunds for already-billed periods. By subscribing, you agree that the service is activated immediately and acknowledge that you had access to the free trial to evaluate the product.

3. Exceptions

We consider refunds on an exceptional basis in the following cases:

• Duplicate charge or technical error: if you were charged more than once for the same period, we will refund the duplicate amount.
• Serious service failure: if the service was inaccessible for more than 72 consecutive hours during a billed period, you may request a proportional credit.

To request a refund for any of these reasons, contact us at legal@nextturn.io within 30 days of the charge.

4. Cancellations

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your plan remains active until the end of the already-paid period.
• No future charges will be made.
• No refund is issued for the remaining time in the current period.

5. Plan Downgrades

If you switch to a lower-value plan (downgrade), the change takes effect at the start of the next billing period. No partial refunds are issued for the remaining time on the previous plan.

6. Processing of Approved Refunds

Approved refunds will be processed through Paddle, our payment provider, and may take 5 to 10 business days to appear on your statement, depending on your bank or financial institution.

7. Contact

If you have questions about this policy or wish to request a refund, contact us at:

legal@nextturn.io